Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
SHIPPING POLICY
How It Works
All shipments are sent INSURED.
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Shipping Cost is determined by weight, size of the shipping package, and geographical location.
If you are purchasing multiple items and the shipping cost seems high, please contact us through the "Let's Chat" button and let us know. We will be happy to double check the shipping cost for you.
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All items are shipped within 3 business days
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Each item is professionally packed and protected for shipping. We want your purchases to get to you in the same exact condition as it was when it left our warehouse.
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Product Damaged by Shipper: Sometimes packages are damaged during shipping. If you receive a package that is damaged, please contact us before returning the damaged item so an immediate claim with the shipper and the shipping insurance provider can be filed. Pictures and proof of damage may be required before shipments can be received back to our warehouse. Replacement items will be sent out once the damaged items are received and verified by our warehouse. If a replacement item is not available, a refund will be given. (See refund policy for details)
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RETURNS AND REFUNDS
How It Works
Returns
To start a return, contact us at Info@JRsToysAndCollectibles.com. Please note that returns will need to be sent to the following address: PO Box 5909, Garden Grove, CA, 92846, United States
Factory Sealed Cases and Master Cases:
In order to guarantee collectors the highest statistical chances of receiving a Treasure Hunt or Chase Car, factory sealed cases are shipped inside an additional shipping box to protect it during shipment. The exterior boxes are taped closed. Once the External Box’s tape seal is broken, they are non-returnable for any reason. If your box arrives with the tape seal broken, or the exterior box is damaged during shipping, please refuse the shipment, and email us immediately. A replacement will be shipped as soon as refused shipment is return to us by the carrier. Since factory sealed cases / Sets are shipped sealed by the manufacture, no guarantee of contents or assortment inside the case can be made. Please Note: Some of the more recent cases are shipping from the factory double taped. These are still factory sealed cases and will be treated as such.
Damaged or NON-Mint Items:
During the 7-day return policy timeframe you may return any damaged item for replacement. Due to the nature of Limited Editions and Collectable Items, some items may be sold out and are not replaceable, in these instances a credit will be made to your credit card, or a refund check will be issued. JR’s Toys and Collectables will refund the return shipping charges or provide a return label shipped with the replacement item. Photo evidence will be required to verify the damage. Also, the shipper insurance company may require an online form to be filled out documenting the damage. Once the photos are sent and the online form are filled out, a replacement item will be shipped out or a refund given.
Product Damaged by Shipper:
All shipments are sent INSURED. Please contact us before returning any items damaged in shipping, so an immediate claim with the shipper can be filed. If the shipment is a factory sealed case or similar, REFUSE THE SHIPMENT, the carrier will then send the shipment back to sender.
Non-Damaged or I Changed My Mind
All Sales are FINAL unless it meets the criteria outlined in this policy.
Sale Items
All Sales are final and sale items can not be returned.
Refunds
Once your shipment has been returned, received, inspected, and approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since the return was shipped back, please contact us at Info@JRsToysAndCollectibles.com.
WARRANTY AT JR'S TOYS AND COLLECTIBLES
Our Policy
Shipments
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
There is a 7-day return window, which means you have 7 calendar days after receiving your item to request a return if it meets the criteria below. This should allow for enough time to look over your item and confirm that you received the item you purchased, and the item purchased is in the condition you expected.
All Sales are Final and certain types of items cannot be returned, like but not limited to; factory sealed cases, master cases, sealed RLC products, sale or discounted items or special-order items. Please email info@JRsToyAndCollectibles.com if you have questions or concerns about your specific item.
PRIVACY POLICY
Trust Us with Your Information
ONLINE PRIVACY POLICY AGREEMENT
January 1, 2022
JR's Toys and Collectibles (JR’s) values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with JR's Toys and Collectibles of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards. We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time JR's Toys and Collectibles decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected; the user or users shall be promptly notified by email. Users at that time shall have the
option as to whether to permit the use of their information in this separate manner.
This Policy applies to JR's Toys and Collectibles, and it governs any and all data collection and usage by us. Through the use of JRsToysandCollectibles.com, you are therefore consenting to the data collection procedures expressed in this Policy.
Please note that this Policy does not govern the collection and use of information by companies that JR's Toys And Collectible does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.
Specifically, this Policy will inform you of the following
1. What personally identifiable information is collected from you through our website.
2. Why we collect personally identifiable information and the legal basis for such collection.
3. How we use the collected information and with whom it may be shared.
4. What choices are available to you regarding the use of your data; and
5. The security procedures in place to protect the misuse of your information.
Information We Collect
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:
· Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have
requested.
· Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.
In addition, JR's Toys and Collectibles may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race, and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.
JR's Toys and Collectible May also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.
Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.
Why We Collect Information and For How Long
We are collecting your data for several reasons:
· To better understand your needs and provide you with the services you have requested.
· To fulfill our legitimate interest in improving our services and products.
· To send you promotional emails containing information we think you may like when we have your consent to do so.
· To contact you to fill out surveys or participate in other types of market research when we have your consent to do so.
· To customize our website according to your online behavior and personal preferences.
The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be
determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations, any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations: the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such
information as stated in this Policy.
Use of Information Collected
JR's Toys and Collectibles does not now, nor will it in the future, sell, rent, or lease any of its customer lists and/or names to any third parties. JR's Toys and Collectibles may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from
JRsToysandCollectibles.com JR's Toys and Collectibles may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered. JR's Toys and Collectibles used various third-party social media features including but not limited to Instagram, Facebook, Twitter and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within JR's Toys and Collectibles’ control. Disclosure of Information
JR's Toys and Collectibles may not use or disclose the information provided by you except under the following
circumstances:
· As necessary to provide services or products you have ordered.
· In other ways described in this Policy or to which you have otherwise consented.
· In the aggregate with other information in such a way so that your identity cannot reasonably be determined.
· As required by law, or in response to a subpoena or search warrant.
· To outside auditors who have agreed to keep the information confidential.
· As necessary to enforce the Terms of Service.
· As necessary to maintain, safeguard and preserve all the rights and property of JR's Toys and Collectibles.
Non-Marketing Purposes
JR's Toys and Collectibles respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in JR's Toys And Collectibles products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.
Children under the age of thirteen
JR's Toys and Collectibles’ website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such
information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
Unsubscribe or Opt-Out
All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to Info@JRsToysAndCollectibles.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. JR's Toys and Collectibles will continue to adhere to this Policy with respect to any personal information previously collected.
Links to Other Websites
Our website does contain links to affiliate and other websites. JR's Toys and Collectibles does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.
Notice to European Union Users
JR's Toys and Collectibles’ operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting
to its storage and use as described in this Policy.
Your Rights as a Data Subject
Under the regulations of the General Data Protection Regulation ("GDPR") of the EU you have certain rights as a Data Subject. These rights are as follows:
· The right to be informed: this means we must inform you of how we intend to use your personal data and we do this through the terms of this Policy.
· The right of access: this means you have the right to request access to the data we hold about you and we must respond to those requests within one month. You can do this by sending an email to John@JRsToyStore.com.
· The right to rectification: this means that if you believe some of the date, we hold is incorrect, you have the right to have it corrected. You can do this by logging into your account with us, or by sending us an email with your request.
· The right to erasure: this means you can request that the information we hold be deleted, and we will comply unless we have a compelling reason not to, in which case you will be informed of same. You can do this by sending an email to Info@JRsToysAndCollectibles.com.
· The right to restrict processing: this means you can change your communication preferences or opt-out of certain communications. You can do this by sending an email to Info@JRsToysAndCollectibles.com.
· The right of data portability: this means you can obtain and use the data we hold for your own purposes without explanation. If you wish to request a copy of your information, contact us at John@JRsToyStore.com.
· The right to object: this means you can file a formal objection with us regarding our use of your information with regard to third parties, or its processing where our legal basis is our legitimate interest in it. To do this, please send an email to info@jrstoysandcollectibles.com. In addition to the rights above, please rest assured that we will always aim to encrypt and anonymize your personal information whenever possible. We also have protocols in place in the unlikely event that we suffer a data breach, and we will contact you if your personal information is ever at risk. For more details regarding our security protections see the section below or visit our website at JRsToysandCollectibles.com.
Security
JR's Toys and Collectibles takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g., credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to
personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure, or modification of the user's personal information under our control.
The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. In addition, JR's Toys and Collectibles is a licensee of TRUSTe.
Acceptance of Terms
By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.
How to Contact Us
If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.
Email: Info@jrstoysandcollectibles.com
Telephone Number: 7147136399
Mailing Address:
JR's Toys and Collectibles
PO Box 5909
Garden Grove, California
92846
The data controller responsible for your personal information for the purposes of GDPR compliance is:
John Coulter
John@jrstoysandcollectibles.com
7147136399
PO Box 5059, Garden Grove, CA 92846
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If you answered "yes" to the question Does, your website comply with the General Data Protection Regulation ("GDPR")? then the Privacy Policy above includes language that is meant to account for such compliance. Nevertheless, in order to be fully compliant with GDPR regulations your company must
fulfill other requirements such as: (i) doing an assessment of data processing activities to improve security; (ii) have a data processing agreement with any third party vendors; (iii) appoint a data protection officer for the company to monitor GDPR compliance; (iv) designate a representative based in the EU
under certain circumstances, and (v) have a protocol in place to handle a potential data breach. For more details on how to make sure your company is fully compliant with GDPR, please visit the official website at https://gdpr.eu. FormSwift and its subsidiaries are in no way responsible for determining
whether or not your company is in fact compliant with GDPR and takes no responsibility for the use you make of this Privacy Policy or for any potential liability your company may face in relation to any GDPR compliance issues.
COPPA Compliance Disclosure:
This Privacy Policy presumes that your website is not directed at children under the age of thirteen and does not knowingly collect personal identifiable information from them or allow others to do the same through your site. If this is not true for your website or online service and you do collect such
information (or allow others to do so), please be aware that you must be compliant with all COPPA regulations and guidelines in order to avoid violations which could lead to law enforcement actions, including civil penalties. In order to be fully compliant with COPPA your website or online service must fulfill other requirements such as: (i) posting a privacy policy which describes
not only your practices, but also the practices of any others collecting personal information on your site or service — for example, plug-ins or ad networks. (ii) include a prominent link to your privacy policy anywhere you collect personal information from children; (iii) include a description of parental rights (e.g. that you will not require a child to disclose more information than is reasonably necessary, that they can review their child's personal information, direct you to delete it, and refuse to allow any further collection or use of the child's information, and the procedures to exercise their rights); (iv) give parents "direct notice" of your information practices before collecting information from their children; and (v) obtain the parents' "verifiable consent" before collecting, using or disclosing personal information from a child. For more information on the definition of these terms and how to make sure your website or online service is fully compliant with COPPA please visit https://www.ftc.gov/tips-advice/business-center/guidance/childrens-online-privacy-protection-rule-six-step- compliance. FormSwift and its subsidiaries are in no way responsible for determining whether or not your company is in fact compliant with COPPA and takes no responsibility for the use you make of this Privacy Policy or for any potential liability your company may face in relation to any COPPA compliance issues.
GDPR Disclosure: